Refund Policy

 

Refund Policy – Herbal Hanger

At Herbal Hanger, customer satisfaction is our priority. We ensure that our herbal products meet high-quality standards. If you are not satisfied with your purchase, please review our refund policy below:

Eligibility for Refunds

  • Defective or Damaged Products: Eligible for a full refund or replacement.
  • Wrong Product Delivered: We will offer a refund or replacement upon confirmation.
  • Change of Mind: Unfortunately, we do not accept refunds for change-of-mind purchases once shipped.

Conditions for Refunds

  • The product must be unused and in its original packaging.
  • Refund requests must be initiated within 7 days of delivery.
  • Shipping fees are non-refundable, except in cases of incorrect or defective products.

Steps to Request a Refund

  1. Contact Us: Email us at info.herbalhanger@gmail.com with your order number, issue details, and product images (if damaged/defective).
  2. Return the Product: If approved, we will share the return shipping details.
    • For defective/wrong products, we will cover return shipping costs.
    • For other cases, return shipping costs must be borne by the customer.
  3. Processing the Refund:
    • Upon receipt and inspection, we will notify you about the approval/rejection of your refund.
    • Approved refunds will be processed within 5-7 business days, depending on banking and payment gateway timelines.

Non-Refundable Items

  • Opened or used products.
  • Clearance or promotional sale items.
  • Customized/personalized products.

Cancellations

  • Orders can be canceled within 24 hours of placing the order or before shipment, whichever is earlier.

Legal Compliance

This policy complies with the Consumer Protection Act, 2019, and E-commerce Rules, 2020, ensuring fairness and transparency in customer transactions.

Contact Us

For further assistance, email us at info.herbalhanger@gmail.com.