User Data & Cookie Policy

Last Updated: 02 March 2025

1. Introduction

Welcome to HerbalHanger.com (“Website”, “we”, “us”, or “our”). We value your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information, including cookies and tracking technologies, in compliance with applicable Indian laws.

2. Data Collection & Usage

2.1 Information We Collect

We may collect the following types of personal data when you interact with our website:

  • Personal Information: Name, email, phone number, shipping & billing address.
  • Payment Information: Card details, UPI ID, wallet details (processed securely by third-party payment gateways).
  • Device & Browsing Information: IP address, browser type, operating system, and browsing behavior.
  • Order & Transaction Data: Purchase history, cart details, and preferences.
  • Communication Data: Queries, feedback, and support requests.

2.2 How We Use Your Data

Your data is used for the following purposes:

✅ Order processing & fulfillment
✅ Customer support & communication
✅ Website improvement & analytics
✅ Fraud prevention & security
✅ Marketing & promotional activities (only with consent)
✅ Compliance with legal obligations

3. Cookies & Tracking Technologies

3.1 What Are Cookies?

Cookies are small files stored on your device when you visit our website. They help us improve user experience by remembering preferences, tracking visits, and enabling essential website functions.

3.2 Types of Cookies We Use

🔹 Essential Cookies: Required for website functionality (e.g., login, shopping cart).
🔹 Performance Cookies: Help us analyze website traffic and improve services.
🔹 Marketing Cookies: Used for personalized ads and promotions (only with consent).
🔹 Third-Party Cookies: Some third-party services (e.g., Google Analytics, payment gateways) may use cookies for tracking and security.

3.3 Managing Cookies

You can accept or decline cookies via your browser settings. Disabling cookies may affect your experience on our website.

4. Data Sharing & Security

4.1 Third-Party Sharing

We do not sell or rent your data. However, we may share your information with:

✅ Payment processors for secure transactions
✅ Courier & logistics partners for order delivery
✅ Marketing & analytics providers (with consent)
✅ Law enforcement if required by Indian law

4.2 Data Protection Measures

We implement industry-standard security measures, including:

🔒 SSL encryption for transactions
🔒 Secure cloud storage & access controls
🔒 Periodic security audits

5. Your Rights & Choices

As per Indian data protection laws, you have the right to:

✔️ Access Your Data – Request a copy of your stored data.
✔️ Modify Your Data – Update incorrect or incomplete information.
✔️ Withdraw Consent – Opt out of marketing emails & cookies.
✔️ Request Deletion – Ask for your data to be erased (subject to legal obligations).

6. Contact Us

For any privacy-related concerns, you can contact us at:

📧 Email: info.herbalhanger@gmail.com

7. Policy Updates

We may update this policy periodically. Please review it regularly to stay informed.