Grievance Redressal Policy

1. Introduction

At Herbal Hanger, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. In compliance with the Consumer Protection (E-Commerce) Rules, 2020, and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have established this Grievance Redressal Mechanism to address customer concerns promptly and transparently.

2. How to Raise a Complaint?

If you have any grievances related to our products, services, payment, return/refund, or any other issue, you can raise a complaint through the following channels:

📩 Email: info.herbalhanger@gmail.com
📞 Phone: +91-9718127346 (Operational from 10:00 AM – 6:00 PM, Monday to Saturday)

3. Complaint Resolution Process

Acknowledgment: Your complaint will be acknowledged within 48 hours of receipt.
Resolution Timeline: We aim to resolve all complaints within 7-15 business days, depending on the nature of the issue.
Final Resolution: If you are still dissatisfied, you may approach the relevant consumer dispute resolution authority under the Consumer Protection Act, 2019.

4. Customer Rights & Responsibilities

Customers have the right to fair and prompt grievance resolution.
Customers should provide accurate details while filing complaints.
Misuse of grievance mechanisms (false claims, fraudulent complaints) may lead to necessary legal action.

5. Legal Compliance & Jurisdiction

This policy is governed by Indian laws, including but not limited to:

Consumer Protection Act, 2019
Consumer Protection (E-Commerce) Rules, 2020
Information Technology Act, 2000