Grievance Redressal Policy



Grievance Redressal Policy

1. Introduction

At Herbal Hanger, we are committed to providing a seamless shopping experience and ensuring customer satisfaction. In compliance with the Consumer Protection (E-Commerce) Rules, 2020, and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have established this Grievance Redressal Mechanism to address customer concerns promptly and transparently.

2. How to Raise a Complaint?

If you have any grievances related to our products, services, payment, return/refund, or any other issue, you can raise a complaint through the following channels:

📩 Email: info.herbalhanger@gmail.com
📞 Phone: +91-9718127346 (Operational from 10:00 AM – 6:00 PM, Monday to Saturday)


3. Complaint Resolution Process

  1. Acknowledgment: Your complaint will be acknowledged within 48 hours of receipt.
  2. Resolution Timeline: We aim to resolve all complaints within 7-15 business days, depending on the nature of the issue.
  3. Final Resolution: If you are still dissatisfied, you may approach the relevant consumer dispute resolution authority under the Consumer Protection Act, 2019.

4. Customer Rights & Responsibilities

  • Customers have the right to fair and prompt grievance resolution.
  • Customers should provide accurate details while filing complaints.
  • Misuse of grievance mechanisms (false claims, fraudulent complaints) may lead to necessary legal action.

5. Legal Compliance & Jurisdiction

This policy is governed by Indian laws, including but not limited to:

  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • Information Technology Act, 2000