Privacy Policy

 

Privacy Policy
Effective Date: [30-Dec-2024]

Herbal Hanger ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.herbalhanger.com (the "Site"). This Privacy Policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

We may collect information about you in the following ways:

a. Personal Data

We collect personally identifiable information, such as your name, email address, phone number, and demographic details, when you voluntarily provide them by registering, making a purchase, or contacting us.

b. Sensitive Personal Data

Under Indian law, financial information (such as credit card numbers and billing details) is classified as Sensitive Personal Data. This data is collected only when necessary and processed securely through third-party payment processors in compliance with Indian regulations.

c. Derivative Data

We automatically collect certain information when you access the Site, including your IP address, browser type, operating system, and access times.

d. Cookies and Tracking Technologies

We use cookies, web beacons, and tracking technologies to enhance your experience. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  • To operate and maintain the Site.
  • To process transactions and send related information.
  • To communicate with you, including updates and marketing materials (with your consent).
  • To improve our services and understand user preferences.
  • To protect against fraudulent or unauthorized transactions.
  • To comply with legal obligations under Indian law.

3. Legal Basis for Processing Data

Under the DPDP Act, 2023, we process your data based on:

  • Your explicit consent for data collection and processing.
  • Legal obligations requiring data retention or disclosure.
  • Legitimate interests for security, fraud prevention, and service improvement.

By using our Site, you consent to the collection, processing, and storage of your personal data as per this Privacy Policy.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information:

  • With service providers that assist in site operations (e.g., payment processors, hosting providers).
  • To comply with legal requirements, such as government requests, subpoenas, or legal processes.
  • To protect our rights, privacy, safety, or property, or that of others.
  • With your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain personal data only as long as necessary for business purposes or as required by law. After this period, data is securely deleted or anonymized.

7. Your Rights Under Indian Law

Under the DPDP Act, 2023, you have the right to:

  • Access, update, or delete your personal data.
  • Object to or restrict processing of your data.
  • Withdraw your consent at any time.
  • Request data portability, where applicable.

To exercise these rights, contact us at info.herbalhanger@gmail.com.

8. Grievance Redressal Mechanism

As per Indian regulations, we have appointed a Grievance Officer to address privacy concerns.

Grievance Officer: [Name]
Email: info.herbalhanger@gmail.com
Contact: +91 9718127346
Address: House No. 2, Basement Floor, BLK-I , State Bank Colony, New Delhi - 110009

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of any external sites you visit.

10. Data Transfers Outside India

If your personal data is transferred or processed outside India, we ensure it complies with Indian data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy regularly.

12. Contact Us

For any questions or concerns about this Privacy Policy, please contact us:

Herbal Hanger
Email: info.herbalhanger@gmail.com
Phone: +91 9718127346
Address: House No. 2, Basement Floor, BLK-I , State Bank Colony, New Delhi - 110009